Terms of service

 

The Fixx Ritual™ Terms of Service

Last Updated: June 2026

Welcome to The Fixx Ritual™

Thank you for choosing The Fixx Ritual™ as your trusted partner in premium skincare. These Terms of Service govern your use of our website (thefixxritual.com), our products, and all services we provide. We are committed to delivering an exceptional experience built on transparency, quality, and mutual respect.

Throughout these Terms, "The Fixx Ritual™," "we," "us," and "our" refer to The Fixx Ritual. "You," "your," and "user" refer to any person accessing our website or purchasing our products.

By visiting our website and/or purchasing from us, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service in their entirety. If you do not agree to these terms, please do not access or use our website or services.

1. ACCEPTANCE OF TERMS

By accessing or using any part of The Fixx Ritual™ website or services, you represent and warrant that:

  • You are at least the age of majority (18 years or older) in your jurisdiction, or you have obtained parental/guardian consent
  • You have the legal capacity to enter into binding agreements
  • You agree to comply with all applicable laws and regulations
  • You have read and accept our complete Terms of Service, Privacy Policy, Shipping Policy, and Legal Notice

We reserve the right to refuse service to anyone for any reason at any time. Your continued use of our services constitutes ongoing acceptance of these Terms. We may update these Terms at any time, and it is your responsibility to review them periodically. Your use of our services following any changes indicates your acceptance of the updated Terms.

2. USE OF SERVICE

Permitted Use

You agree to use The Fixx Ritual™ website and services solely for lawful purposes and in a way that does not violate the rights of others or restrict their use and enjoyment of our website or services.

Prohibited conduct includes, but is not limited to:

  • Using our site for any illegal, unauthorized, or unethical purpose
  • Violating any applicable international, federal, provincial, state, or local laws or regulations
  • Infringing upon our intellectual property rights or the intellectual property rights of others
  • Harassment, abuse, defamation, or discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other protected characteristic
  • Submitting false, misleading, or fraudulent information
  • Uploading or transmitting viruses, malware, or any destructive code
  • Collecting or tracking personal information of others without consent
  • Spam, phishing, pharming, pretext, spider crawling, or scraping
  • Interfering with or circumventing the security features of our website or any related services
  • Reselling, distributing, or commercializing our products or content without explicit written permission
  • Reproducing, duplicating, copying, or otherwise exploiting any portion of our Service

Violations of these terms will result in immediate suspension or termination of your access to our services without refund or compensation.

3. INTELLECTUAL PROPERTY & BRAND PROTECTION

Our Rights

All content on thefixxritual.com, including text, images, graphics, logos, product names, trademarks, and product designs, is the exclusive intellectual property of The Fixx Ritual™ or our licensed partners. The Fixx Ritual™ is a registered trademark and is protected under copyright and trademark laws.

You may not:

  • Reproduce, copy, or distribute any content without express written permission
  • Use our trademarks, logos, or product names without authorization
  • Create derivative works based on our intellectual property
  • Register domain names or social media accounts using our brand name or similar variations
  • Use our brand in any misleading or disparaging manner

Unauthorized use of our intellectual property will result in legal action and may result in civil and criminal penalties.

4. WEBSITE HOSTING & TECHNOLOGY

The Fixx Ritual™ website is powered by Shopify Inc., which provides our e-commerce platform. Our use of Shopify enables us to offer our products and services to you with the highest standards of security and reliability.

We do not guarantee that:

  • Our website will be available 24/7 or entirely error-free
  • The Service will be uninterrupted, timely, or secure
  • Any errors in the Service will be corrected
  • Your use of the Service will meet your expectations

We may modify, suspend, or discontinue our website or services at any time without notice. We are not liable for any interruptions, delays, or errors in service.

5. PRODUCT INFORMATION & ACCURACY

Descriptions & Imagery

We have made every effort to display our products with accuracy and authenticity. However:

  • Colors and images may vary slightly depending on your device's display settings
  • We cannot guarantee perfect color accuracy across all monitors and devices
  • Product descriptions, ingredients, and benefits are current as of publication but may be subject to updates by manufacturers

We reserve the right to:

  • Correct any errors, inaccuracies, or omissions in product descriptions or pricing
  • Modify product information, pricing, or availability at any time without prior notice
  • Update or remove product listings at our sole discretion
  • Discontinue any product without notice

You agree that the accuracy of information on our website is not guaranteed, and you use such information at your own risk.

6. PRICING & AVAILABILITY

Price Changes

Prices for our products are subject to change without notice. We reserve the right to modify pricing at any time. Prices displayed at the time of order placement are the prices that will be charged, unless we discover an obvious error.

Limited Availability & Exclusivity

Certain products may be:

  • Limited in quantity and exclusive to our website
  • Subject to regional availability restrictions
  • Available on a first-come, first-served basis
  • Temporarily or permanently discontinued

We reserve the right to:

  • Limit sales of any product to specific geographic regions or jurisdictions
  • Restrict the quantity of products purchased per person, household, or order
  • Refuse orders that appear to be placed by dealers, resellers, or distributors
  • Cancel orders that violate our anti-resale policy

7. ORDERS & PAYMENT

Order Placement & Acceptance

All orders placed through our website are subject to our acceptance. We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, policy violation, or at our sole discretion.

You agree to provide:

  • Current, complete, and accurate personal and payment information
  • Valid billing and shipping addresses
  • Prompt notification of any changes to your account information
  • Current credit card information and expiration dates

Billing & Account Accuracy

You are responsible for maintaining the accuracy of your billing and account information. We may cancel or limit orders if we suspect fraudulent activity or if the information provided appears inaccurate or unauthorized.

For pricing, refund, and return details, please review our Shipping & Delivery Policy and 30-Day Risk-Free Guarantee.

8. PERSONAL INFORMATION & PRIVACY

Your submission of personal information through our website is governed by our Privacy Policy, which is incorporated by reference into these Terms of Service. By using our website, you consent to our collection, use, and disclosure of your personal information as described in our Privacy Policy.

Our Privacy Policy outlines how we:

  • Collect and use your personal information
  • Protect your data with industry-standard security measures
  • Handle your skincare profile information with confidentiality
  • Comply with PIPEDA and other applicable privacy laws
  • Allow you to control your communication preferences

Please review our Privacy Policy carefully before using our services.

9. THIRD-PARTY SERVICES & LINKS

Optional Tools

We may provide access to third-party tools and services that we do not control, monitor, or endorse. These tools are provided "as is" and "as available" without any warranties or representations.

We are not responsible for:

  • The accuracy, reliability, or completeness of third-party services
  • Any damages or losses arising from your use of third-party tools
  • The privacy practices or content of third-party websites

Your use of third-party services is entirely at your own risk and discretion. Please review the terms and privacy policies of any third-party service before use.

Third-Party Links

Our website may contain links to external websites and resources. We are not responsible for the content, accuracy, or practices of these third-party sites. We do not endorse or warrant any third-party websites or their products/services.

Complaints regarding third-party products should be directed to the third-party provider, not to The Fixx Ritual™.

10. USER REVIEWS, TESTIMONIALS & FEEDBACK

Your Submissions

If you submit reviews, testimonials, feedback, suggestions, or creative ideas to us (whether through our website, email, or other means), you grant The Fixx Ritual™ a worldwide, perpetual, royalty-free, non-exclusive license to use, edit, publish, and distribute your submission in any medium.

By submitting content to us, you represent and warrant that:

  • You own or have the right to submit the content
  • The content does not violate any third-party rights
  • The content is accurate and truthful
  • The content does not contain malware, viruses, or illegal material
  • You understand we may edit, publish, or decline to publish your submission

We are under no obligation to:

  • Maintain your content in confidence
  • Compensate you for your submission
  • Publish your submission
  • Respond to your submission

Our Review of User Content

We may monitor, review, and remove any user-submitted content that we determine, in our sole discretion, to be:

  • Unlawful, offensive, threatening, or defamatory
  • Obscene or pornographic
  • Violating intellectual property rights
  • Containing false or misleading information
  • Spam or promotional content without authorization

We reserve the right to remove user content and ban users who violate these terms without notice or liability.

11. WARRANTY DISCLAIMER

Service Provided "As Is"

The Fixx Ritual™ website, products, and services are provided on an "as is" and "as available" basis without any warranties, representations, or conditions of any kind, express or implied. This includes:

  • Implied warranties of merchantability, merchantable quality, and fitness for a particular purpose
  • Warranty that products will achieve specific results
  • Warranty that the Service will be uninterrupted, secure, or error-free
  • Warranty that any defects will be corrected

Product Performance

We do not warrant that:

  • Our products will meet your expectations
  • Our products will produce the results shown in testimonials or marketing materials
  • Individual results will match what others have experienced
  • Our products are suitable for all skin types (though formulated to be)

You assume all risk associated with your use of our products and website. Any reliance on product descriptions, marketing claims, or testimonials is at your own risk.

12. LIMITATION OF LIABILITY

Maximum Liability

To the fullest extent permitted by law, The Fixx Ritual™ and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, and employees will not be liable for:

  • Any indirect, incidental, special, punitive, or consequential damages
  • Lost profits, lost revenue, lost savings, or loss of data
  • Replacement costs or business interruption
  • Personal injury, property damage, or allergic reactions
  • Damages resulting from product use or misuse
  • Any errors, omissions, or inaccuracies in content or product descriptions
  • Damages arising from your use of (or inability to use) our services or products

This applies regardless of whether such damages were foreseeable or whether we were advised of the possibility of such damages.

Jurisdiction Variation

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The Fixx Ritual™ and our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, and employees from any claims, demands, or liability (including reasonable attorneys' fees) arising from or related to:

  • Your breach of these Terms of Service
  • Your violation of any applicable law or regulation
  • Your violation of any third-party's rights
  • Your use of our website or services
  • Your submission of content
  • Any product misuse or damage you cause

14. ACCOUNT TERMINATION

Termination by You

You may terminate your account at any time by notifying us that you no longer wish to use our services.

Termination by Us

We may terminate your account or access to our services at any time, with or without notice, if we determine in our sole discretion that you have:

  • Breached any provision of these Terms of Service
  • Violated any applicable laws or regulations
  • Engaged in fraudulent or abusive behavior
  • Misused our website or services
  • Violated our anti-resale or intellectual property policies

Upon termination, you remain liable for all amounts due up to the termination date. We may deny you access to our services without refund or compensation.

15. PROHIBITED USES & ENFORCEMENT

Beyond the prohibited uses outlined in Section 2, you are further prohibited from:

  • Creating multiple accounts to circumvent our policies
  • Registering accounts on behalf of others
  • Bypassing access controls or security measures
  • Attempting to gain unauthorized access to our systems
  • Reverse engineering or attempting to derive our proprietary technology
  • Using our brand name or trademarks for personal gain
  • Engaging in arbitrage or bulk purchasing for resale

We reserve the right to take legal action, seek injunctive relief, and pursue criminal charges for violations of these terms.

16. CHANGES TO TERMS OF SERVICE

We may update, change, or replace these Terms of Service at any time by posting updates to our website. The updated "Last Updated" date indicates when changes were made.

Your continued use of our website or services following any changes constitutes your acceptance of the updated Terms. It is your responsibility to review these Terms periodically for changes. If you do not agree with updated Terms, you must stop using our services.

17. GOVERNING LAW & DISPUTE RESOLUTION

These Terms of Service are governed by and construed in accordance with the laws of Canada (Ontario), without regard to its conflict of law principles.

Jurisdiction & Venue

You agree that any disputes, claims, or actions arising from or related to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada, or if you are in the United States, the appropriate U.S. federal court, depending on your location.

Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Legal Notice, and any other policies posted on our website, constitute the entire agreement between you and The Fixx Ritual™ regarding your use of our website and purchase of our products. These Terms supersede all prior agreements, communications, and understandings, whether written or oral.

18. SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed from these Terms.

The invalidity or unenforceability of any provision does not affect the validity or enforceability of any other remaining provisions.

19. CONTACT & SUPPORT

If you have questions about these Terms of Service or need to report a violation, please contact:

The Fixx Ritual™ Customer Support

  • Email: support@thefixxritual.com
  • Legal Inquiries: legal@thefixxritual.com
  • Mailing Address: [Your Business Address]
  • Response Time: We aim to respond within 5 business days

20. ACKNOWLEDGMENT

By accessing and using The Fixx Ritual™ website and services, you acknowledge that you have read these Terms of Service in their entirety, understand them, and agree to be bound by them.

Related Policies & Information

  • Privacy Policy: https://thefixxritual.com/policies/privacy
  • Shipping & Delivery Policy: https://thefixxritual.com/policies/shipping
  • Legal Notice & Disclaimers: https://thefixxritual.com/policies/legal
  • 30-Day Risk-Free Guarantee Details: https://thefixxritual.com/policies/shipping

The Fixx Ritual™ — Where Science Meets Luxury

These Terms of Service are effective as of June 2026 and supersede all previous versions.


SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at hello@thefixxritual.com.
Our contact information is posted below:
hello@thefixxritual.com
The Fixx Ritual