Shipping policy
The Fixx Ritual™ Shipping & Delivery Policy
Overview
At The Fixx Ritual™, we are committed to delivering your carefully curated skincare products with the utmost care and attention. Our streamlined shipping process ensures your order reaches you safely and promptly.
Order Processing
Standard Processing Timeline
- All orders are processed within 1–2 business days of placement
- Orders are shipped Monday through Friday only, excluding weekends and holidays h
- Orders placed after 5:00 PM EST on weekdays will be processed the next business day
- Orders placed after 5:00 PM EST on Friday or at any time on weekends or holidays will be processed the following Monday or next business day
Order Confirmation
- Once your order is confirmed, you will receive a confirmation email with your order number
- A shipping notification with tracking details will be sent separately once your package has left our facility
- Please allow up to 48 hours for tracking information to become available in carrier systems
Shipping Options & Delivery Times
Continental Canada & United States
| Shipping Method | Delivery Timeframe | Cost |
|---|---|---|
| Standard Shipping | 7–10 business days | Free on orders over $125 CAD |
| Standard Shipping | 7–10 business days | $15 CAD on orders under $125 CAD |
| Product Samples | 7–10 business days | Free |
| Eye Roller & Gua Sha Tools | 7–10 business days | $3.50 CAD |
Delivery times begin once your order ships and exclude weekends and holidays.
Shipping Address & Details
- Please ensure your shipping address is accurate before completing your order
- We ship to residential and business addresses within Canada and the United States only
- At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or international locations beyond North America
- If you need to correct your address, please contact us at hello@thefixxritual.com within 24 hours of placing your order
Order Tracking
- Your tracking number will be provided via email once your order ships
- Use this number to monitor your package's progress through the carrier's tracking system
- If you do not receive a tracking number within 48 hours of your shipping notification, please contact us directly
Returns & Exchanges
Return Eligibility
- All skincare products purchased directly from The Fixx Ritual™ are backed by a 30-day risk-free guarantee. We're committed to your skin's success—if you're not seeing the results you expected, we'll will work with you to optimize your skincare routine and product application. If after working together you remain unsatisfied, we'll provide a full refund with no questions asked and no return required
- Beauty tools (eye roller, gua sha) are eligible for return or exchange within 30 days of delivery and must be unused, unopened, and in their original packaging with all accompanying materials
- Complimentary samples cannot be returned but we hope you'll love them
- Beauty tools (eye roller, gua sha) maintain the traditional return policy requiring unused, unopened condition
- Items must be unused, unopened, and in their original packaging with all accompanying materials
- Complimentary samples cannot be returned but we hope you'll love them
Return Shipping
- Return shipping costs are the responsibility of the customer unless the return is due to damage or an error on our part
- We recommend using a tracked and insurable shipping method when returning items
- Please retain the tracking number and receipt for your records
Processing Returns
- To initiate a return, contact us at clientcare@thefixxritual.com with your order number
- Once we receive and inspect your returned item, refunds will be issued within 10–14 business days
- Refunds are issued to the original payment method and do not include original shipping costs or applicable taxes
Damaged or Defective Products
- If your order arrives damaged or contains defective items, please contact us within 48 hours of delivery
- Retain the original packaging and contents for inspection
- We will issue a replacement shipment or full refund at no cost to you
- Provide your order number, photos of the damage, and a brief description of the issue
Lost or Undelivered Packages
- If your order does not arrive within the stated delivery time frame, please contact us within 30 days of your shipping date
- We will work with the carrier to locate your package
- If the package is confirmed lost in transit, we will arrange a replacement or refund
- We are not responsible for delays caused by carrier companies or customs processing
International Considerations
- The Fixx Ritual™ currently ships to Canada and the United States only
- All duties, taxes, and customs fees, if applicable, are the responsibility of the customer for U.S. orders
- Customers are responsible for all applicable import/customs charges
- We are not liable for packages held or delayed at customs
Order Issues & Support
For the following issues, please contact us within 48 hours of delivery:
- Incorrect items received
- Damaged or defective products
- Missing items from your order
- Other delivery concerns
Contact Information
- Email: hello@thefixxritual.com
- Response time: We aim to respond to all inquiries within 24 business hours
Authenticity & Quality Assurance
The Fixx Ritual™ only guarantees the authenticity and quality of products purchased directly from our official website. Products purchased from third-party retailers or unauthorized sellers may be counterfeit or improperly handled, and we cannot be held responsible for any issues arising from purchases outside our official channels.
Important Notes
- All orders are final once placed and cannot be modified
- We reserve the right to refuse or cancel orders that violate our terms of service
- Shipping dates may be affected during peak seasons or due to unforeseen circumstances
- We are not responsible for lost or stolen packages once delivery has been confirmed by the carrier
Policy Last Updated: June 2026 The Fixx Ritual™ reserves the right to modify this shipping policy at any time. Changes will be posted on this page with an updated revision date.
