Shipping policy
The Fixx Ritual™ Shipping & Delivery Policy
Order Processing
Standard Processing Timeline
- All orders are processed within 1–2 business days of placement
- Orders are shipped Monday through Friday only, excluding weekends and holidays h
- Orders placed after 5:00 PM EST on weekdays will be processed the next business day
- Orders placed after 5:00 PM EST on Friday or at any time on weekends or holidays will be processed the following Monday or next business day
Order Confirmation
- Once your order is confirmed, you will receive a confirmation email with your order number
- A shipping notification with tracking details will be sent separately once your package has left our facility
- Please allow up to 48 hours for tracking information to become available in carrier systems
Shipping Options & Delivery Times
Continental Canada & United States
| Shipping Method | Delivery Timeframe | Cost |
|---|---|---|
| Standard Shipping | 7–10 business days | Free on orders over $125 CAD |
| Standard Shipping | 7–10 business days | $15 CAD on orders under $125 CAD |
| Product Samples | 7–10 business days | Free |
| Eye Roller & Gua Sha Tools | 7–10 business days | $3.50 CAD |
Delivery times begin once your order ships and exclude weekends and holidays.
Shipping Address & Details
- Please ensure your shipping address is accurate before completing your order
- We ship to residential and business addresses within Canada and the United States only
- At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or international locations beyond North America
- If you need to correct your address, please contact us at hello@thefixxritual.com within 24 hours of placing your order
Order Tracking
- Your tracking number will be provided via email once your order ships
- Use this number to monitor your package's progress through the carrier's tracking system
- If you do not receive a tracking number within 48 hours of your shipping notification, please contact us directly
Damaged or Defective Product
- If your order arrives damaged or contains defective items, please contact us within 48 hours of delivery
- Retain the original packaging and contents for inspection
- We will issue a replacement shipment or full refund at no cost to you
- Provide your order number, photos of the damage, and a brief description of the issue
Lost or Undelivered Packages
- If your order does not arrive within the stated delivery time frame, please contact us within 30 days of your shipping date
- We will work with the carrier to locate your package
- If the package is confirmed lost in transit, we will arrange a replacement or refund
- We are not responsible for delays caused by carrier companies or customs processing
International Considerations
- The Fixx Ritual™ currently ships to Canada and the United States only
- All duties, taxes, and customs fees, if applicable, are the responsibility of the customer for U.S. orders
- Customers are responsible for all applicable import/customs charges
- We are not liable for packages held or delayed at customs
Order Issues & Support
For the following issues, please contact us within 48 hours of delivery:
- Incorrect items received
- Damaged or defective products
- Missing items from your order
- Other delivery concerns
Contact Information
- Email: hello@thefixxritual.com
- Response time: We aim to respond to all inquiries within 24 business hours
Authenticity & Quality Assurance
The Fixx Ritual™ only guarantees the authenticity and quality of products purchased directly from our official website. Products purchased from third-party retailers or unauthorized sellers may be counterfeit or improperly handled, and we cannot be held responsible for any issues arising from purchases outside our official channels.
Important Notes
- We reserve the right to refuse or cancel orders that violate our terms of service
- Shipping dates may be affected during peak seasons or due to unforeseen circumstances
- We are not responsible for lost or stolen packages once delivery has been confirmed by the carrier
The fixx ritual™ reserves the right to modify this shipping policy at any time. Changes will be posted on this page with an updated revision date.
