Privacy policy

The Fixx Ritual™ Privacy Policy

Last Updated: June 2026

Welcome to Our Privacy Commitment

At The Fixx Ritual™, we believe that trust is the foundation of exceptional skincare. This Privacy Policy explains how we collect, use, and protect your personal information when you visit thefixxritual.com, use our services, or communicate with us. We are committed to transparent practices that respect your privacy and comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By accessing and using The Fixx Ritual™ services, you agree to the practices outlined in this policy. If you do not agree with our privacy practices, please do not use our services.

1. About This Policy

Scope: This policy applies to all personal information we collect through:

  • Our website (thefixxritual.com)
  • Email communications
  • Customer support interactions
  • Social media engagement
  • In-person communications

Responsibility: The Fixx Ritual™ is the "organization" responsible for your personal information under PIPEDA. We are committed to following the 10 privacy principles outlined in PIPEDA.

Updates to This Policy: We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated version on our website and update the "Last Updated" date above. Material changes will be communicated via email or prominent website notice. Your continued use of our services indicates acceptance of the updated policy.

2. What Personal Information We Collect

The personal information we collect depends on how you interact with us. We only collect information that is necessary to provide you with our services and maintain our business relationship.

Information You Provide Directly

Account & Contact Information:

  • Name, email address, phone number, mailing address
  • Username, password, and security questions
  • Date of birth (optional, for age verification)

Order & Payment Information:

  • Billing and shipping addresses
  • Payment method details (processed securely by third-party payment processors; we do not directly store full credit card numbers)
  • Order history and purchase details
  • Delivery preferences

Skincare Profile Information:

  • Skin type (dry, oily, combination, sensitive)
  • Specific skin concerns (acne, sensitivity, aging, hyperpigmentation, etc.)
  • Skincare routine details and current product usage
  • Allergies and ingredient sensitivities
  • Results or improvements you've experienced
  • Before/after photos (if voluntarily submitted)

Customer Support & Communications:

  • Messages sent through our contact form or email
  • Customer service inquiries and complaint details
  • Product reviews and testimonials
  • Feedback on your experience with our products

Marketing & Preferences:

  • Email address for newsletter subscriptions
  • Phone number for SMS marketing (only with explicit consent)
  • Communication preferences and frequency choices
  • Social media handles or links you share with us

Information We Collect Automatically

Usage Data:

  • Browser type and version
  • Device information (type, operating system, device identifiers)
  • IP address and approximate geographic location
  • Pages visited and time spent on site
  • Links clicked and features used
  • Referring website or search terms used
  • Cookie and pixel data

Cookies & Tracking Technologies: We use cookies, pixels, web beacons, and similar technologies to:

  • Remember your preferences and login information
  • Understand how you interact with our site
  • Improve our services and user experience
  • Track the effectiveness of our marketing efforts
  • Prevent fraud and ensure security

For detailed information about Shopify cookies, please visit: https://www.shopify.com/legal/cookies

Information from Third Parties

We may receive information about you from:

  • Payment Processors: To process your orders and payments
  • Service Providers: Shopify (platform hosting), email service providers, analytics providers, fulfillment partners
  • Marketing Partners: To improve advertising relevance
  • Social Media Platforms: If you connect your account or interact with our social media
  • Publicly Available Sources: Customer reviews, testimonials, or other public information (which we may request permission to use)

3. How We Use Your Personal Information

We use your information for the following legitimate purposes:

Providing Services

  • Processing and fulfilling your orders
  • Creating and managing your account
  • Sending order confirmations, shipping updates, and delivery notifications
  • Arranging returns, exchanges, and refunds
  • Providing customer support and responding to inquiries
  • Improving product recommendations based on your skincare profile

Skincare & Product Optimization

  • Assisting you in developing an effective skincare routine
  • Providing personalized product recommendations based on your skin type and concerns
  • Offering guidance on product application and usage
  • Following up to understand your results and satisfaction
  • Using your feedback to improve our products and services
  • Featuring your before/after photos or testimonials (only with your explicit written consent)

Marketing & Communication

  • Sending promotional emails about new products, launches, and special offers (only if you've opted in)
  • Sending SMS or text messages (only with your explicit consent)
  • Personalizing your experience and showing you relevant content
  • Running targeted advertising on third-party platforms
  • Conducting surveys or requesting feedback to improve our services

Legal & Security

  • Detecting, investigating, and preventing fraudulent or unauthorized activity
  • Complying with legal obligations and regulations
  • Enforcing our Terms of Service and other agreements
  • Protecting the rights, safety, and property of The Fixx Ritual™, our customers, and the public
  • Maintaining accurate business records

Analytics & Business Improvement

  • Understanding user behavior and preferences
  • Analyzing traffic patterns and engagement metrics
  • Testing new features and improving website functionality
  • Creating aggregated, anonymized reports

4. Skincare-Specific Data Handling

Your Skincare Information is Private

The skincare profile information you provide—including skin type, concerns, allergies, and results—is sensitive personal information. We treat it with the utmost confidentiality and use it exclusively to:

  • Help you find the right products
  • Provide personalized skincare guidance
  • Follow up on your experience and satisfaction
  • Improve your results

We will never share your skincare profile with third parties without your explicit consent.

Before/After Photos & Testimonials

If you submit before/after photos or agree to provide a testimonial:

  • We will only use them with your written permission
  • You retain ownership of your photos and can request removal at any time
  • We will not identify you by name without consent (unless you request attribution)
  • We will not use your images in misleading ways
  • You may withdraw consent to use your image at any time by contacting us

Customer Success Stories

If you agree to be featured as a customer success story:

  • We will provide a consent form clearly explaining how your information will be used
  • You can review and approve all content before publication
  • You may revoke consent at any time

5. How We Disclose Your Personal Information

We disclose your personal information only when necessary and with appropriate safeguards. We do not sell your personal information.

Third Parties We Share Information With

Category Purpose Who
Payment Processing To process orders and payments Payment processors (Stripe, etc.)
Fulfillment & Shipping To deliver your products Shipping carriers, fulfillment partners
Technology & Hosting To operate our website and store data Shopify, email service providers, analytics platforms
Customer Support To assist you with inquiries Customer support platforms and vendors
Marketing To show you relevant ads Meta, Google, other advertising networks
Business Partners To provide services with your consent Partners you authorize

When We May Disclose Information Without Consent

We may disclose your information without consent when required by law or in these circumstances:

  • Legal Compliance: To comply with legal obligations, court orders, or government requests
  • Law Enforcement: To prevent fraud, security threats, or illegal activity
  • Business Transfers: In connection with mergers, acquisitions, bankruptcy, or sale of assets
  • Affiliate Sharing: Within our corporate group to provide better services
  • Public Safety: To protect the rights and safety of our customers and the public

6. Data Retention & Deletion

How Long We Keep Your Information

Active Customer Data:

  • Account information and order history: Retained for 7 years (for tax and legal compliance)
  • Payment information: Deleted after payment processing (not stored long-term)
  • Skincare profile: Retained for 3 years after last purchase, or until you request deletion

Inactive Account Data:

  • If your account is inactive for 3 years, we will send you a notice offering to delete your data
  • Data will be retained for an additional 30 days to allow you to reactivate
  • After 30 days, all personal information will be permanently deleted unless legally required to retain

Cookies & Tracking Data:

  • Retained for up to 2 years (some analytics cookies may be retained longer)
  • You can clear cookies manually through your browser settings

Testimonials & Before/After Photos:

  • Retained indefinitely unless you request removal
  • You may request removal at any time, even if you originally consented

Your Right to Request Deletion

You have the right to request deletion of your personal information at any time. We will delete your data within 30 days, except where:

  • We are legally required to retain it
  • It is necessary for our business operations
  • You have an active order pending
  • We need it to resolve disputes

To request deletion, email us at privacy@thefixxritual.com.

7. Your Privacy Rights Under PIPEDA

As a Canadian company, The Fixx Ritual™ is committed to complying with PIPEDA. You have the following rights:

Right of Access

You have the right to know what personal information we hold about you. You may request a copy of your personal information by contacting us. We will provide it within 30 days.

Right to Correction

If your information is inaccurate or incomplete, you have the right to request that we correct or amend it. Please contact us with the details requiring correction.

Right to Withdraw Consent

You may withdraw consent for our use or disclosure of your information at any time, except where we are legally required to retain it. Withdrawing consent may limit our ability to provide services.

Right to Opt-Out of Marketing

You have the right to opt out of marketing communications at any time:

  • Email: Click "Unsubscribe" at the bottom of any marketing email
  • SMS: Reply "STOP" to any SMS message
  • Account Settings: Update your preferences in your account dashboard
  • Contact Us: Email privacy@thefixxritual.com to opt out of all marketing

Right to Request How Your Information is Used

You may request information about how your personal information is being used, with whom it is shared, and for what purposes.

Right to Complaint

If you believe we have mishandled your personal information, you have the right to file a complaint with:

  • The Fixx Ritual™ Privacy Officer (see contact information below)
  • Privacy Commissioner of Canada: www.priv.gc.ca

8. Communication Preferences

We respect your communication preferences. You control how we contact you:

Email Communications

  • Transactional Emails (order confirmations, shipping updates, account notices): You cannot opt out of these as they are essential to our service
  • Marketing Emails (promotions, new products, tips): You may unsubscribe anytime by clicking "Unsubscribe" in any email or updating your preferences

SMS & Text Messages

  • SMS messages are sent only with your explicit written consent
  • You may opt out by replying "STOP" to any message
  • Standard message and data rates apply

Postal Mail

  • We may send promotional materials via mail if you have made a purchase
  • To opt out, email us at privacy@thefixxritual.com

Frequency

  • You may also request to receive communications less frequently (e.g., monthly instead of weekly)
  • Update your communication frequency in your account settings or contact us

9. Security & Data Protection

Our Commitment to Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encrypted data transmission (SSL/TLS)
  • Secure password protection
  • Limited access to personal information (only employees who need it)
  • Regular security audits and updates
  • Secure payment processing through trusted third parties

What You Should Know

  • No online transmission is 100% secure; you use our services at your own risk
  • We are not responsible for theft or unauthorized access beyond our reasonable control
  • You are responsible for keeping your password confidential
  • If you believe your account has been compromised, contact us immediately

10. International & Cross-Border Data Transfers

The Fixx Ritual™ is based in Canada and operates primarily within Canada and the United States. Your personal information is stored on servers located in North America. If you access our services from outside Canada, you consent to the transfer of your information to Canada for processing.

11. Third-Party Links & Services

Our website may contain links to third-party websites and services, including social media platforms. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any information.

Third-Party Services We Use:

  • Shopify: Platform hosting (https://www.shopify.com/legal/privacy)
  • Google Analytics: Website analytics
  • Meta/Facebook Pixel: Marketing analytics
  • Payment Processors: For secure payment processing
  • Email Service Providers: For sending communications

12. Children's Privacy

The Fixx Ritual™ services are not intended for children under 18 years of age, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete it immediately. Parents or guardians who believe we have collected information about their child should contact us immediately.

13. Contact Us & Privacy Officer

Questions or Concerns?

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights under PIPEDA, please contact:

The Fixx Ritual™ Privacy Officer

  • Email: privacy@thefixxritual.com
  • Mailing Address: [Your Business Address]
  • Response Time: We will respond to your inquiry within 30 days

Privacy Commissioner of Canada

If you are not satisfied with our response or believe we have violated PIPEDA, you may file a complaint with:

  • Privacy Commissioner of Canada
  • Website: www.priv.gc.ca
  • Toll-Free: 1-800-282-1376

14. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect:

  • Changes in our privacy practices
  • Technological advancements
  • Legal or regulatory changes
  • Other operational reasons

When we make material changes, we will:

  • Post the revised policy on our website
  • Update the "Last Updated" date
  • Notify you via email if the changes significantly affect your rights

Your continued use of our services constitutes acceptance of the updated Privacy Policy.

Thank you for trusting The Fixx Ritual™ with your skincare journey. Your privacy is our priority.

Policy Effective Date: June 2026